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Overall User Score 1.0
based on 1 reviews

Broken Car Collection

Address: 441 Wondall Rd, Tingalpa, QLD, 4173
Phone number: (07) 3393....
Mobile number: 0408 61....
Email: Click to view
URL: http://www.brokencarcollection.com.au
ABN: 19155601666
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1 Review and 1 Comment

About

FREE vehicle removal + up to $6000 cash + FREE online quotes! Broken Car Collection are Brisbane's top car wreckers. Book a pick-up easily online.

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Paul C. 22 Apr 2014
•Customer service received- Unsatisfactory. I found the service unprofessional and dodgy. They "had no record" of my initial phone enquiry, and doubted my integrity with the $200 phone quote they originally gave me. I constantly got contradictory information that was also hard to understand the English from their accent. I even was allegedly transferred on the phone to 'another person' who could 'assist', but all I got was the same voice with a slightly different 'put-on' tone/style?? I still didn't get any progression; only more stonewalling with not carrying out the deal as quoted. •Quality of the product or service - Unsatisfactory. I was quoted $200, then a few days later they offered me $100. Then when I stood my ground on the quote, they came up with stonewalling and excuses to not honour their quote. During 5 phone calls I made I kept getting excuses like "I can't help now as I'm not in the office", "I can't help as I don't know who you talked to", "I can't help with a time for a truck to arrive as it depends on the traffic", "I rang my colleague who said he had spoken to you..... (when no such call was made to my phone).... didn't he ring you??" •Punctuality or timeliness - Unsatisfactory. I had to chase them constantly as they did not return my calls as promised. •Value for money - Unsatisfactory. They reneged on their original quote because they never returned my calls and nor followed through with collecting the car and giving me the $200 cash.

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