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You would be hard pressed to attend a backyard barbecue in Australia without hearing homeowners complaints against tradesmen.

Unprofessional behaviour including no shows and cost and deadline blowouts are seemingly par of the course in the home renovation industry.
Everyone's got a horror story about dealing with tradesmen to the point its just embarrassing to be part of the industry at times, says home renovation specialist Hans Felden.

There's a lot of unprofessionalism but there's also an ugly group in the industry who are just plain shonky, he admits.

But Mr Felden, the founder of West Pymble-based Wizcrete Concrete Solutions, is doing his bit to restore the industries tarnished reputation.
His team of experienced and skilled tradesmen have been responsible for dramatically enhancing the visual appeal and market value of hundreds of homes in the last five years. They restore weathered, cracked, stained and ugly driveways, pool decks, walkways and patios for a fraction of the price it would cost to rip it up and replace it.

We spray over the top with the hardy concrete using the clients choice of a wide range of modern colours, textures and stencils and it takes just 3 days Mr Felden says.

All Mr Feldens tradesmen must sign up to a unique 10 commandments Code of Conduct And Responsibility contract.

The code sets out in detail the trades men's responsibilities to the customer including keeping them informed of the progress of their job at all times, promptly informing them if they cant make an scheduled appointment and holding them to impeccable work and material standards.
The client is asked to fill in a customer feedback form at the end of each job and if they're unhappy with any aspect of the work then they have our iron clad guarantee we'll re-do it, Mr Felden says.

The re-surfacing is 100% guaranteed by a 5 year wear and tear guarantee so if there's any trouble during that time we'll fix it at our own expense.
Mr Felden has authored a controversial consumer report that blows the lid on the common home renovation scams and tradesmen challenges and how to avoid them. (more)