Shower Screens Supply & Installation in NSW: Sydney

Nice2

12 Nov 2012

WARNING, USE THIS COMPANY AT YOUR PERIL. Stressful does not even start to describe this process and ...trying to deal with this company. However, let me start with the good as it will be quick - the installer that came (had to come twice) was terrific. Other than that, this was the worst part of this renovation by far. It was a long process and I will acknowledge that some of that was due to me having to be away for a couple of months and not making a decision. Still - once decision made, first had to request to have the whole project moved to a new designer as I found the first to be very rude the minute there was a problem. The second was nice, helpful, but the minute there was a problem, blamed the first. The drawings were done for 2 wardrobes and a cabinet. Installation day came and there were problems with 3 out of 3 of them - in particular the custom made and spec'd cabinet. The drawers were not deep enough and the upper section had no doors - though clearly these were on the plans!! The wardrobe panels didnt line up with the doors or the concrete pillars of my place even though these too were drawn on the plans. There is clearly no communication between the designer, the factory, admin and their installers. I had to take another day off for rectification and had asked for the designer (the only person I seem to be able to talk to) for a discount - he didn't get back to me after I asked him to reconsider a paltry $100 off an $8000 job. The rectification was done and then I wanted to hold some payment until we could negotiate the discount. Like another below...they were going to "take the drawers out" shocking shocking service. There was no movement and the worst customer service I have yet to experience and hope I never have to again. I would certainly NOT recommend them to anyone and will be prepared to tell anyone I see walking into any of their showrooms. NEVER will I use this company again and I live in hope that I don't face a problem with the units in the future
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Nice2

12 Nov 2012

WARNING, USE THIS COMPANY AT YOUR PERIL. Stressful does not even start to describe this process and ...trying to deal with this company. However, let me start with the good as it will be quick - the installer that came (had to come twice) was terrific. Other than that, this was the worst part of this renovation by far. It was a long process and I will acknowledge that some of that was due to me having to be away for a couple of months and not making a decision. Still - once decision made, first had to request to have the whole project moved to a new designer as I found the first to be very rude the minute there was a problem. The second was nice, helpful, but the minute there was a problem, blamed the first. The drawings were done for 2 wardrobes and a cabinet. Installation day came and there were problems with 3 out of 3 of them - in particular the custom made and spec'd cabinet. The drawers were not deep enough and the upper section had no doors - though clearly these were on the plans!! The wardrobe panels didnt line up with the doors or the concrete pillars of my place even though these too were drawn on the plans. There is clearly no communication between the designer, the factory, admin and their installers. I had to take another day off for rectification and had asked for the designer (the only person I seem to be able to talk to) for a discount - he didn't get back to me after I asked him to reconsider a paltry $100 off an $8000 job. The rectification was done and then I wanted to hold some payment until we could negotiate the discount. Like another below...they were going to "take the drawers out" shocking shocking service. There was no movement and the worst customer service I have yet to experience and hope I never have to again. I would certainly NOT recommend them to anyone and will be prepared to tell anyone I see walking into any of their showrooms. NEVER will I use this company again and I live in hope that I don't face a problem with the units in the future
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Nice2

12 Nov 2012

After calling a number of companies, I settled on Palmers to deliver me a new bathroom mirror to be ...inset into my tiling (a space had been left during my renovation). During the lead up and beyond, they were a pleasure to deal with and responded to queries quickly. There was a bit of a hiccup during installation it was a Saturday and got the feeling they wanted to do it quickly to get on with their day. Whilst I can empathise with this, it left the mirror not flush with the tiles and not quite finished at the top. When I contacted their office the following week, they arranged for someone else to come out the following week to fix this up. Whilst they were not able to get it flush (it was already glued on), they did finish the edges and top so it looks lots better. Overall good value for money, they were concerned that I, as a customer, was left happy and I do like to support local businesses.
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Tom

06 Jun 2012

Excellent service, shower looks amazing . would recommend to anyone.No fuss an no need for calling a...round. . took only one week for the whole repair. Thanks so much Jackie
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