This hotel has the worst service that I ever been to. The front desk personnel can't even speak Engl...ish and has the worst customer service orientation in the world of hospitality.
The rooms smell of moulds residue and the food tastes like as though I bought a packed cup a soup and just added water.
The general manager who claims to be professional, has no idea how to run a hotel. I saw him as a joke and to be honest, I'd rather go to a motel than be served in a hotel with people who can't even speak English.
They have the worst housekeeping practices and a health risk to people staying there. I'd rather recommend another hotel then this s$&t hole.
WORST HOTEL EVER. Read More
I went there a few months back with a small group - It took from 7.15 till after 9pm for us to get f...ed and they still got the meals wrong!
It's a lovely looking place and the day views would I am sure be fantastic!
I have to say we were pretty dissapointed after great reports to be then blamed by the owner as we were leaving for it taking so long to serve us. Really if you cant handle a group of 15 and the restaraunt was only half full whats going to happen when the place is full and yes we booked so they new we were coming! Obviously still pretty dissapointed thats why I am writing.
This is a great place to go on a Friday night after work. They have lots of television screens every...where, which is great if you want to catch a game of football with your mates. It was surprisingly busy, probably because of the great weather last night. There is an open area or beer garden near the main bar so there were a lot of smokers who congregated near the entrance between the beer garden and main bar. It was hard to get served at the main bar because it was so busy but I found that the bar just behind where the Kino gaming area was not so busy, so it was much easier to get served there. There were plenty of good looking locals and people who had just finished work for the week. Read More
My experience with The Highway is that the staffs are very well trained and they are very service or...iented. Order something from the bar and they talk to you like you are a good friend. Have a meal in the bistro and you will find that they are very attentive to your needs without being overbearing. They also tend to hold lots of weird and quirky functions like movie nights, UFC fight screenings, karaoke and single bingo so they are very willing to accommodate people with a wide range of tastes. They are also very responsive to complaints and not like one of those places that ignores you if you have a problem. They are also very tech savvy, last time I was there I got a free drink for checking into Foursquare. They have got all bases covered like good food, great service, interesting events, ridiculously good looking patrons and a nice and friendly atmosphere. Read More