About

EMERGENCY SERVICES 24/7 SEGMENT
Since its establishment in 1988 Moisture Control Services (MCS) has become recognized as an industry leader in:
- Water and sewage damage recovery
- Document conservation (drying)
- Trauma site recovery
- Specialised restoration projects

Our highly experienced team of technicians and office support give us the confidence and ability to promote a 'Do it right first time and every time' approach. Projects are handled with skill and professionalism which protects your business integrity while guaranteeing customer satisfaction.

MCS is differentiated from competitors through our commitment to you:
- Immediate response 24 hours a day 7days a week
- Reducing business interruption and limiting secondary damage
- Highly trained and qualified field technicians and support staff
- Most extensive range of plant and equipment guaranteeing you ongoing quality service
- On-site desiccant de-humidification chamber and drying facilities
- Individually tailored recovery solutions which are designed to assist in minimizing business interruption and down time
- Invoices / reports which are formatted in alignment with Insurance Industry Standards
- Compliance with any customer specific OH&S / requirements

All our services are readily available covering SE Queensland. Mould remediation, sale of dehumidifiers and documentation drying coverage is Australia wide.

PROPERTY MAINTENANCE SEGMENT
Property maintenance segment of Moisture Control Services has been separated from our Emergency 24/7 team allowing us to provide highly trained and professional technicians in meeting your customer service needs in this specialised area of expertise.
- Mould remediation
- Odour control
- Carpet / Upholstery and rug cleaning
- Carpet repairs and stain removal

Moisture Control Services is focused upon offering our customers a quality service. Cheaper alternative suppliers exist however; ask your-self this:

"At what price does poor quality become good value?"

MCS - PROFESSIONALLY ACCREDITED
Institute of Inspection Cleaning and Restoration Certification (IICRC) provides this knowledge and expertise, coupled with experience, is what separates a Carpet Cleaner from a MCS Professional Water Damaged Technician or Carpet Cleaning Technician. The IICRC is an independent training body where participants must pass a written exam before certification is granted. This training complies with Australian Standards (AS3733-1995) providing further customer comfort in selecting MCS as your desired service provider.

Mould investigation and remediation accreditation has been awarded from Murdoch University (Western Australia).

CUSTOMER GUARANTEE
We guarantee customer satisfaction. In the unlikely situation that you are not happy with our job we will re-attend and rectify the item requested. If this cannot be achieved to your satisfaction we will refund you the value of this work.

INSURANCE PROTECTION
MCS can readily provide our customers with Certificates of Currency where we hold the following cover:
- Public and Product Liability with Asset Insure via Custodian Underwriting Agency, policy number is BP201003-0215 CUA for $20 million dollars.
- Workcover policy number is WAD070266699

EQUIPMENT PROTECTION
All electrical equipment is tested and tagged in conjunction with Australian Standard AS-3760 and is strictly enforced for the protection of all parties.

PRODUCTS / OTHER SERVICES
Moisture Control Services (MCS) sells/rents specialized equipment requested by clients due to sourcing difficulties. MCS have developed strategic alliances in providing this service so as to better meet your needs.
- Domestic dehumidifiers (1 room to complete house) refer web site for details.
- Drying equipment (rental)
- Commercial dehumidifiers
- Moisture assessment and professional reporting of results (more)