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Market Research Consultants in Melbourne, VIC

Use StartLocal® to find the most popular Market Research Consultants in Melbourne, VIC.

Average review rating for Market Research Consultants in Melbourne, VIC: 5 stars from 1 reviews.

Did you mean Melbourne, VIC, 3004 (13), Melbourne, VIC, 3000 (54)?

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Customer Service Benchmarking Australia Logo

Customer Service Benchmarking Australia

By Appointment, Melbourne, VIC, 3000

Customer Service Benchmarking Australia (CSBA) offers a range of solutions that are designed to help organisations understand, measure and improve the customer service experience. If your organisation is committed to providing excellent customer service, CSBA has the knowledge, experience and the right solutions. Customer Service Benchmarking The CSBA telephone mystery shopping benchmark program is the leading Customer Service Benchmarking program in Australia. Conducted among 250 companies and across 15 industries on a quarterly basis, it is Australia’s most quoted and reliable Customer Service Benchmark measure. CSBA also offers industry specific programs to provide a robust and independent benchmarking assessment of key industry players, followed by a forum to share and learn from the results. Tailored Mystery Shopping The customer service experience occurs across many channels (phone, face to face, web and email) and activities (sales, service, bill enquiries and hardship). But how do you know that the clients service experience is consistent across all these? CSBA has the capability to measure the consistency of the Customer Service Experience across all channels and activities. External Quality Assurance All front line staff require feedback on performance. Yet less than 50% of staff receive regular feedback of how well they handled the Customer Service interaction. CSBA provides the ability to listen to calls and rate the service experience. CSBA’s comprehensive and rigorous Customer Service measurement criteria, combined with our assessment methodology provide an excellent resource to conduct independent External Quality Assessment (EQA). The assessments can be conducted on mystery shopping calls or real customer calls, and can cover a range of areas including Service, Sales, Hardship or specific product information. Additionally, CSBA is able to measure the performance of interpreters and provides feedback for calls where Language Other Than English (LOTE) is used. Languages covered include Arabic, Vietnamese, Persian, Korean, Mandarin and Cantonese. Customer Satisfaction Survey Customer satisfaction surveys are now an integral part of any organisations’ business improvement program. The information captured now happens across a range of channels (phone, IVR and email) and the reporting has become more user friendly, actionable and ‘real time’. CSBA also offers industry specific customer satisfaction programs. The CSBA Customer Satisfaction Benchmarking program bring together companies from like businesses, conducts a customer satisfaction survey and then presents the results and benchmarks in a workshop environment. Customer Service Training No other customer service training program provides clear measures on the performance of training programs. CSBA has a team of highly skilled consultants that take the results of customer surveys and develop a comprehensive training program designed to improve the consistency of the Customer service experience. All CSBA training consultants have a minimum of 10 years experience in training frontline staff. The results are effective training programs with immediate and continual improvement over time. Customer Experience Journey Mapping CSBA Customer Experience Journey Mapping gives organisations a clear and accurate picture of the current customer experience. CSBA then provides a comparison with the organisation’s belief of the same experience process. CSBA then identifies the preferred customer experience journey. The Journey Mapping then defines the steps required to action what customers define as great service. Customer Service Site Review CSBA Customer Service Site reviews are conducted by experts in the call centre environment. The results provide an excellent review of the current performance as well as a road map for achieving best practice.

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Roy Morgan Research Logo

Roy Morgan Research

401 Collins St, Melbourne, VIC, 3000

Roy Morgan Research, Australia's best known and longest established market research and public opinion survey company.

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Company360 Logo

Company360

479 St Kilda Rd, Melbourne, VIC, 3004

Company360 provides the most in-depth business information and analysis on Australia's leading 50,000 private and public companies.

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Briarbird

By Appointment, Melbourne, VIC, 3000

Hi! Welcome to briarbird & co We can help you plan, create, edit, maintain and evaluate your online content - for your website, intranet, widget, app or online campaign. This is the place to find online communication specialists, web writers, editors, info architects, directors and designers who are inspired to create great online content.

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AQ Services Logo

AQ Services

111 Bourke St, Melbourne, VIC, 3000

As a Secret Shopper Companies, Aq Services mystery shopping will engages trained shoppers to anonymously evaluate your employee services and product quality.

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Myelektra Logo

Myelektra

385 Bourke St, Melbourne, VIC, 3000

Myelektra is your B2B inside sales consultants, appointment setter, lead generation.

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Game Marketing Genie Logo

Game Marketing Genie

Office 1, Level 13, 350 Collins St, Melbourne, VIC, 3000

Game Marketing Genie is a leading Game Marketing Agency in Melbourne, provides custom marketing solutions to game developers for App Installs & Marketing.

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Jhd Advisors

Level 12 120 Collins St, Melbourne, VIC, 3000

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Amr Interactive

Level 50 120 Collins St, Melbourne, VIC, 3000

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Nwc Research

Level 4 171 La Trobe St, Melbourne, VIC, 3000

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Helpful Comments

Level 5 31 Flinders Lane, Melbourne, VIC, 3000

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Pr Group The

Level 4 100 Flinders St, Melbourne, VIC, 3000

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Gps Research Pty Ltd

Level 2 377 Lonsdale St, Melbourne, VIC, 3000

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Tracy

21 Aug 2013

Great services! Extremely interesting methods of measuring customer service performance, using myste...
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