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Overall User Score 1.0
based on 1 reviews

Health Partners

Address: 76 Pirie St, Adelaide, SA, 5000
Phone number: 1300 11....
Fax number: (08) 8223....
Email: Click to view
URL: http://www.healthpartners.com.au
Year Established: 1937
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About

Health Partners Australian Private Health Fundspecialise in hospital cover, private health insurance, extras cover and Medicare. After 70 years in the business, we have become the largest South Australian based health fund, with membership now totalling over 33,000, covering more than 70,000 people. Providing health care that isn't complicated, personal service, and a health fund that works better when it's a true partnership of members and specially selected health professionals.

Specialties

Hospital Cover, Dental, Optical, Physio, Pharmacy

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20 Oct 2012
I maintained my Health Partners membership for 15 years during which I made no major claims. I even continued the membership whilst living interstate where SA specific benefits were unavailable because loyalty is usually acknowledged and rewarded. The first frustration occurred when I requested my dental records to be sent to my new dentist, and along with my own records, they issued another Health Partners member's dental scan. My new dentist flatly responded 'these are not your scans' and noted a different membership number. It's very disconcerting to think my scans could similarly be printed and sent to another member/dentist - very sloppy. At the same time, I had moved between states and missed mail for Health Partners, my cover lapsed and on calling to reinstate it, the contact centre rep was exceptionally rude and did not offer to reinstate but forced me to amend my cover even though I was on the highest Gold extras equivalent. This was not the logical solution, customer service oriented solution and paid no respect to my membership longevity, nor made any effort to maintain membership. Exceptionally frustrated, I wrote directly to Dianne Davies, the listed Manager Innovation & Service Quality, explaining the situation and my request. The response I received was so poor that even my name was misspelled. Avoid this fund; you will only be treated as a number and customer service is non-existent. Any complaints made do not find solutions but are treated with disdain and the distance of an outsider.

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