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Overall User Score 1.0
based on 1 reviews

Elite All-suburbs 24 Hr Appliance Repairs

Address: By Appointment, Brisbane, QLD, 4000
Phone number: (07) 5524....
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10 Nov 2012
We had elite appliance services out in January 2012 for a replacement pump on our washing machine, which was carried out well. The pump has now failed again and on there hand written receipt we received upon immediate payment they pushed and quoted the 24 month warranty on repairs. Rang them and made a booking in which they told us it would be between 9-10pm as they are a 24hr service and that was there earliest booking available, we accepted. Waiting awake until 12am(midnight) with no showing at all or a phone call to let us know they decided not to come. Contacted Jay(phone operator for the company) this morning to follow up. With no apology or concern or respect, he said he isn't sorry or will not apologize for not phoning us back to arrange a new booking. He told us to shove the garden hose up the washing machine drain pipe for 20 minutes because it was more than likely blocked, now please people don't do that as the water has to go somewhere! for 20minutes of run time he professionally advised us to do the water filled the inside of the washing drum to the top and has overflowed water thru-out or house flooring, causing more expense. The end result is that have now had a professional company out and has discovered that the pump that was fitted has failed again!! We understand that items fail and need replacing from time to time, but this companies lack of care and customer service is a disgrace and even if they were to offer a replacement I would not let them thru the gates into our home, as Jay said straight to me that he didn't care when I said we had a young family with plenty of dirty clothes and nappies that would now sit from Friday night ( no show booking ) till some time Monday maybe? as the rain was one of the excuses he come up with as to why they didn't bother coming to arranged appointment Friday night. I don't know if they realize that we actually keep the washing machine inside the house!, Please there are plenty more fish in the sea that will help out the way you prefer to be treated. Respectfully.

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