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Overall User Score 1.0
based on 1 reviews

Adelaide Hills Pet Resort

Address: Watts Rd, Nairne, SA, 5252
Phone number: (08) 8388....
Fax number: (08) 8388....
Email: Click to view
Year Established: 2001
ABN: 87609522796
Trading/Opening hours:
Mon: 8:30am - 6:00pm Tue: 8:30am - 6:00pm Wed: 8:30am - 6:00pm
Thu: 8:30am - 6:00pm Fri: 8:30am - 6:00pm Sat: 8:30am - 6:00pm
Sun: 8:30am - 6:00am Public Hols: ---  
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Adelaide Hills Pet Resort Dog and Cat Boarding Kennels is Adelaide's finest pet care facility, providing superior levels of care and accommodation, a culture of commitment, concern and fun for your furry family member and trusted by Adelaide's fussiest owners. Most of our new clients have been referred by our existing clients and Vets. At Adelaide Hills Pet Resort we become your best friend's other home with attachments to staff developed quickly. Adelaide Hills Pet Resort Dog Boarding Kennels and Cattery also features MOTEL QUALITY SUITES " JUST FOR PETS! Complete with holiday destination themed designer dccor and furniture, T.V.s and WEBCAMS - View your dog LIVE on the internet from anywhere in the world !
Pampering Pet Care - Where Vets take Their Pets.
Twice Daily Pet Taxi Pickup - all Adelaide Suburbs & Airport .
Variety of foods. Choice of activities. Aircon/Heating.
Resident Owners. Experienced and Caring Staff.
Watts Road, Nairne East. 20min from the Tollgate.


First Time Puppy Dog Boarding, Long Term Dog Boarding, Luxury Dog and Cat Boarding Holidays, Pickup and Delivery Pet Taxi all Adelaide suburbs

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21 Jun 2016
We have been customers since 2009 and in that time we have spent over $10,000. We’ve always supplied our own food as our dogs have a special diet, and never once asked for a discount even though they are not supplying food (which is part of the fee). Their customer service has never been great, but I always felt confident that my dogs were well looked after so I overlooked it. In January we made a booking for June-July. I rang in May to confirm and advise we were going to be home 2 days early. They advised they have a strict no change policy in school holidays so I accepted I’d have to pay for the stay, however I asked during the call whether we could negotiate the pickup Saturday as they are charging me for a full day but required me to pickup the dogs by 1pm due to their business hours on that day. They advised they’d get back to me. What followed was an email exchange which leaves me stunned. The first part I was ok with... "Yes, Clients certainly can, and do, utilise the full day boarding fee on Saturdays. They pick up on Sunday morning at no charge for Sunday if pets are picked up between 8.30am and 9.30am". My first thought was, fair enough, we’ll pick them up Sunday morning. But I kept reading and was genuinely shocked (see below). "No business can please or cater to 100% of client requests 100% of the time and we apologise that our open hours, our peak season terms and charging system do not meet your expectations. We are refunding your deposit and will issue you with a copy of the bank payment by email and you will be able to make a booking with another facility to suit your dates". They cancelled my booking. No discussion entered into, no phone call, no nothing. After 7 years of custom they decided to terminate our booking because we asked a question. We never suggested we’d cancel our booking. I can only guess they took this stance in hope we’d not find anywhere else and we'd be left without care for our dogs. I certainly won't be booking again!

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