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Overall User Score 1.0
based on 1 reviews

The Hair Spot

Address: 34A Church St, Mudgee, NSW, 2850
Phone number: (02) 6372....
ABN: 93173930538
Trading/Opening hours:
Mon: 9:00am - 5:30pm Tue: 9:00am - 5:30pm Wed: 9:00am - 5:30pm
Thu: 9:00am - 5:30pm Fri: 9:00am - 5:30pm Sat: ---
Sun: --- Public Hols: ---  
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28 May 2014
I booked an appointment at The Hair Spot based on a recommendation from a staff member at the hotel in Mudgee I was booked to stay in. I called to make the appointment and explained that I wanted my hair washed and blow dried straight and that the use of straightening irons would also be required. I asked what the cost would be and was advised it would be approximately $30. On the morning of the appointment I popped in to confirm the appointment, to advise that to save time I would wash my own hair and to check the price now that they could see my hair length for themselves. I was advised it would cost no more than $35. I returned for my appointment with my hair washed and I proceeded to explain very clearly how I wanted my hair dried and then styled with the straightening irons. This was not an "up-do" and no pins or the like were required. Unfortunately, the hairdresser was unable to achieve the look and so another hairdresser was called over. This second hairdresser was able to achieve the look I wanted in approximately 15 minutes and I was delighted with the finished look. My issue is that I was then charged a whopping $45! I was too angry and upset to complain or say anything at the time and so I just paid it. It wasn't until later that I began to realise that this isn't right. There was absolutely no reason whatsoever to increase the price when I had been so clear and so specific not only when I first booked the appointment but also when I visited the salon to confirm the details and then again when I sat down for the actual appointment. I hadn't expected them to reduce the price for washing my own hair but I certainly didn't appreciate them charging so much more than what they had quoted. Needless to say. I won't ever go back and I certainly won't be recommending them. What they did was dishonest and shows a complete lack of customer care. Shame on you "The Hair Spot"!

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