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Overall User Score 1.0
based on 1 reviews

Mazzucchelli's: Murray St

Address: Shop M22, Carillon City Arcade, 207 Murray St, Perth, WA, 6000
Phone number: (08) 9486....
Fax number: (08) 9221....
Email: Click to view
Year Established: 1903
ABN: 25124077729
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Mazzucchelli's is home to some of the world's most elite brands as well as our own exclusive collections. Check our website to view our beautiful galleries or visit us in-store.

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16 Nov 2017
I have no other recourse but to complain through the Australian Consumer Protection as Mazzucchelli retail staff are extremely uncooperative. We made a purchase back in August 2017 and it’s now almost December 2017 and they haven’t given my refund yet eventhough Mazzucchelli have already agreed with the government in my favour. It all began when the retail shop showed me a certificate of a diamond with triple excellent cut. It took them nearly 8 weeks for ring resize. They didn’t have my original certificate saying they have ordered it. That immediately sent me alarm bells so I checked with an independent jewel appraiser to look at the inscribed serial number in the diamond. As it turned out what they have shown me on paper is different from what they had given me. The diamond that i received is lower cut quality and had more inclusions!!! I wanted a refund but they made it extremely difficult for me. They don’t call me back even when they promised me many times to give me an update. They kept passing the excuse that the regional office in Adelaide will decide. Then i finally lodged an official complaint through the Department of Mines, Industry Regulation and Safety. They were ready to replace the diamond but I rejected it as they can’t be trusted. I was ready to continue it to the Magistrates Court. Only then, Mazzucchelli agreed to give me a full refund. So i rang back the local branch where I bought the ring and the store manager who is fully aware of this case pretended she has no idea about the decision. She promised to call me back - her favourite phrase ‘live it with me’ but as expected never rang back. My wedding is in 4 weeks and I don’t have a ring and the worse I didn’t receive my refund yet! Stay away from the Mazzucchelli company, they give you nothing but headache!

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