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Overall User Score 1.0
based on 1 reviews

Supply Warehouse

Address: 355 Warrigal Rd, Cheltenham, VIC, 3192
Phone number: (03) 9585....
Email: Click to view
Year Established: 1997
ABN: 46079465044
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Supply Warehouse Online, where consumers around Australia can now take advantage of convenient discount shopping and having the essentials delivered to their doorstep within the week. At prices cheaper than the supermarkets.

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07 Dec 2015
I bought numerous Classic Soft Nougats to give as gifts. I used my rewards card to register my purchases. We tasted one at home and found it bitter. Luckily, I did not give them to anyone. I took them back this morning. I told the cashier they were bitter and to taste it. She asked for my receipt even though my purchase was in their computer via rewards card. I told her that Supply Warehouse has a money back guarantee. She became nasty and called another woman. The other woman (manager) was even nastier. So she called the owner and the owner said it was bitter (thus faulty) product; therefore, the woman gave me a refund but went on to reprimand me and called me the "nastiest customer she's ever seen". I told her I was exercising my right to a refund, as this product was unmerchantable and should not be sold. They both continued to accuse me of being nasty. I told her that her treatment of me was unnecessary, as I will be getting a refund but now she has lost a customer. She said, "I don't care. We don't want you back!" They continued yelling at me and the cashier even tried to get another customer involved with the dispute. The other customer was clearly uncomfortable. I told her it was unprofessional to involve another customer. She continued to accuse me of rudeness. I asked the manager her name and she said she didn't have a name, just "the woman with big boobs" and she held her boobs while saying it. I informed her that all of social media will know about this. I have never encountered such disgraceful and unprofessional treatment in a store in all my life, and I shall never go to this store again. I invite the owner to review the CCTV footage of this reprehensible treatment.

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