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Overall User Score 1.0
based on 1 reviews

Winton Air Conditioning

Address: Unit 2, 20 Mercer Ln, Joondalup, WA, 6027
Phone number: (08) 9301....
Fax number: (08) 9301....
Email: Click to view
ABN: 99126158941
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Winton Air Conditioning sells all types of air conditioning, ranging from ducted reverse cycle, wall splits to evaporative systems. Please contact us to arrange an obligation free quote.

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08 Jan 2015
Unfortunately, some of the worst customer service I have ever received. The person who takes bookings who advised she is the wife of the owner was extremely rude after I expressed my disappointment at 3 phone messages not having had a return call. When I queried whether the repair may be covered under warranty seeing it was within a year since a previous repair with the company I was told abruptly that they don't offer warranty. When I pointed out the clause on the previous contract/receipt I was told this would only be covered if it was the exact same part that needed repairing and the full call out and labour fees would apply. I was told there was no way it could be the same part though. After this unhelpful experience and over a week till a technician was available I sought another company. The call out fee was $70 less and the person was extremely pleasant! When I called to cancel the call out with Winton the same female was again extremely rude when I mentioned that I was told by technician I had that the problem had been caused by error on the previous repairer. I was then told in no uncertain terms that this was not possible and not to make sure accusations. I commented that I was taken aback by the rudeness expressed towards me and was then received a extremely stern talking to that my way of speaking to her was unacceptable and she did not have to take this and I was hung up on. When I returned the call and requested to speak to the manager she advised that her husband owned the company and that this ended here and I should not have been rude in the first place if I didn't want to receive it back. I attempted to point out that as a paying customer it was very frustrating to have 3 messages not returned and then be accused of lying and that this never happened! This person vaguely acknowledged this and seemed to have calmed briefly until I requested if I was still able to give some feedback to another person. I was then tersely told goodbye. Do not recommend!

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