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Overall User Score 4.0
based on 4 reviews

Alida's Pet Resort

Address: 583 Stapylton-Jacobs Well Rd, Alberton, QLD, 4207
Phone number: (07) 5546....
Email: Click to view
URL: http://www.alidas.com.au
Year Established: 1995
ABN: 64060716832
Trading/Opening hours:
Mon: 9:00am - 5:00pm Tue: 9:00am - 5:00pm Wed: 9:00am - 5:00pm
Thu: 9:00am - 5:00pm Fri: 9:00am - 5:00pm Sat: 9:00am - 5:00pm
Sun: 9:00am - 5:00pm Public Hols: ---  
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4 Reviews and 1 Comment

About

Easily located between Brisbane and the Gold Coast, Alida's Pet Resort is a premier dog and cat boarding kennel with more room, more exercise, and more care.

Our boarding kennels are nestled in lush greenery with acres of space for exercise. Every dog enjoys playtime in our exercise yards twice a day. Our cat suites are large and comfortable with plenty of room to play and elevated views of the surrounding grounds.

We care about the health and safety of your pets while they stay with us. They'll be safe in our secured grounds and get human contact daily, as well as top quality food and comfortable bedding. Call Alida's to book your pet's stay with us or come in to inspect our kennels. (more)

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Bec L. 20 Sep 2012
To follow on from this... The next morning we found Indy was paralysed, We found to our horror a tick on her chest. This tick turned out to be a paralysing tick, the kind of tick that KILLS dogs. We took her immediately to the vet who said the tick had been on her for 3-5 days. She had been in Alida's care for 6 days. She had lost the feeling in her legs and her breathing was slowing, the vet advised us that if we had have been much later she would DIED. I understand that while you cannot control ticks (even though it is a known fact that it is tick season), but the fact that this was not picked up (by the Kennel and its workers, her carers) until we got her home, in my opinion, is not the kennel and service provider showing due care. Nor is it what I paid for. Not only have we had to pay the $228 for them to take care of our dogs, we now have had to pay another $781.29 to save our dogs life after being in their care. If she had have received good care and attention from Alida's, they would have found the tick BEFORE it nearly killed her. This is an extremely serious matter and my dog Indy could have died because of their negligence I shudder to think what would have happened if Indy was in their care for another day. This is not acceptable and I respectfully requested a refund of the $228 that we paid Alida's in good faith to take care of our dogs. We also requested reimbursement of the associated vet bills of $781.29 that we had to spend in order to save our dogs life after she was neglected in their care. We have heard nothing from Alidas so have now contacted the Office of Fair Trading and are hoping for a good outcome from there. However, I just want to let people know, be careful if you HAVE to take your beloved animals here, we nearly lost our Indy and I would hate for anyone else to go through what we are going through.

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