OVERPRICED AND EXTREMELY RUDE !
I went there in November 2013 to have my shoes repaired. The person... working there - am big man with a strong Irish accent - gave me a quote of $79.90 to replace the sole and the lining on the side of the heels. $79.90!! When I commented about what thought to be serious overpricing, this person walked away with anger, and turned his back to me without even bothering to say a word.
I went up a few hundred meters up Balaclava Rd and had another quote of $25, including replacing the whole heel. Read More
No dramas, no lies, just great advise.....did a fantastic job on my
shoes.....great prices, nice f...inish on pick up.....will be back to bring my wife's expensive shoes...at least I know he's a good repairer....not like some shopping centre shoe repair cowboys. Read More
Terrible! SLOW poor quality and over priced! I needed a leather strap and buckle replaced on a pair ...of designer shoes, a month later than expected i went in to find the strap made of suede not leather. A month after that the strap was made the wrong length. Finally I picked up the shoes but find the flimsy buckle to narrow for the poor quality leather strap leather strap they have made! Very frustrating! No apology, no discount and no accountability Read More
Unfortunately I had a not so great experience. I spent $320 on having some boots re-worked and when ...a mistake was made on the straps there was no apology. I provided a sample shoe to match but after a strap was sewn into the wrong spot I was left with small stitch holes in the leather at the front of the boot. This process of repairs took a month in total from the point I dropped them off.
There was no apology and no discount on the substantial price I was given despite the error. I was then told the heel was worn and they could do this for another $40 on top of what I had paid. Yet a quote back from another repairer was $29 and they were done by the next day (and they were beautifully polished this time!).
Evans does specialty work but the communication and customer service is lacking, which would have prevented this unfortunate situation.