During the 4 month settlement period not a single phone call was received from Mt Alexander. I was r...eceiving anguished calls from the Real Estate agent and via him from the Purchasers solicitors who were unable to make telephone contact or have calls returned.
On the day before settlement, and I specifically asked to be called if there were any issues because I was away from my computer, the only call I got was from the Real Estate Agent asking me to read my email from the conveyancer.
Emails were not written in a professional or even a friendly manner. There was no confidence that the conveyancer knew her trade.
Other things which should not have occurred included :
- being told to ring the SRO to find out what I needed to do in relation to GST on a commercial sale because Mt Alexander did not know.
- I was sent the incorrect Stamp Duty Form to complete for a commercial sale.
- Inaccurate adjustments were provided and a statement reflecting the actual settlement was not provided.
- Instructions on the amount of the cheques needed to clear the loan were not actioned and the incorrect amounts paid into the 2 bank accounts.
- Emails from the Purchasers solicitor to my conveyancer were forwarded to me without explanation (for information or action?). When I tried to contact the Purchaser's solicitor, I was told by the receptionist, they could only deal with Mt Alexander conveyancing, even though they were having problems making contact.
It was a frustrating and extremely time consuming experience and there was no value delivered for the amount paid.
I would have been better off going elsewhere and having someone more adept. I spent way too much of my own time when I thought I was paying someone to do it for me. I cannot speak lowly enough of the experience with this firm. Read More
Adrian did top job for us handling both sides of settlement as one party lived overseas. The settle...ment went smoothly and they did not have to fly back for anything. Great job, reasonably priced and always kept informed. Thanks Again Adrian. Read More