Mobile Phone Repairs and Service in QLD: Gold Coast

Adrian

15 Feb 2013

So I took my MacBook to get fixed at Next Byte at Bundall as Apple said they would cover the cost of... repairs. I gave it to them on Monday, got a call from them on a Friday saying it was water damaged, it had a dint, someone has been in there and Apple will unlikely cover the cost due to those reasons. I thought it was odd when he said water damage. That is just not possible I told him, and I am not sure why he mentioned the dint. Probably trying to use as must leverage against it to look for reasons not to fix it. He also said a cable inside was unplugged. I think they call it the LDVS (which I had to lookup) or something. I said yeah... Apple wanted me to take a photo (which I gave) of where it short circuited so their engineers could remotely assess what went wrong... Oh did they... he said. Engineers said that dust probably got into the mag safe connector (which as I side note I thought was weird, since they didn't even look at the device). Anyway, Apple dismissed my case out because of the report that Next Byte gave. I asked the senior adviser who I was dealing with at Apple for the photos they sent as I wanted another service provider's second opinion which I got. I have got my MacBook back a few days ago from Next Byte and I am disappointed that the 'water damage' as Next Byte refers to was on the bottom plate and it was more like a water mark. There was no indication that the logic board was touched by water. He also admitted that they did not open it up to check to see for logic board water damage or tripped LSIs. Someone has placed a glass/bottle on my bottom plate and the condensation has left a mark as such it is faint but on closer inspection is obvious. After cross referencing further, the pictures Next Byte sent Apple were not of my MacBook Pro. I don't even think they were of the same model either. The black plastic is a different shape on the back panel and there is no denying the screw up as the serial number is still very visible on the back panel. Let's just say I am really annoyed. They lack technical details, use a poor choice of words and talk to you like you know nothing about computers. I should also mention that Apple said there was a RAM issue... but there is nothing written on the report, nothing communicated from them to me about it when I picked it up. I should also stress that they did not show me where the water damage was when I asked. He said [with words to the effect of] he would have to undo the screws but flipped my Macbook onto its back and gave a vague indication with his hands on the bottom case. When I asked about if the LSIs were tripped. He said he didn't look that far [with words to the effect of) because someone has already 'been in there'. I told Apple exactly what I replaced and they still put the case through to Next Byte. I should also mention that they have a 96-hour policy if they do not fix it within that time the repairs are free. They called me 96 hours and 5 minutes later to tell me the bad news (as I have the submission report timestamped). Clearly, their is no money in it for them. They also seemed flustered when I came and were prepared for some conflict. It also took 3 people 5 minutes to find it. Really disappointing. Either it was carelessness on their part sending the wrong photos or they gave Apple a bogus report on purpose, none of which are acceptable. Read the reviews on whirlpool too before you visit Next Byte.
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Jessica

18 Dec 2012

I went to the MyFone store at Coolangatta yesterday 17th December 2012, to have my iPhone 4S screen ...replaced as I had smashed it. Prior to me handing my phone over to them, it was in perfect working condition and no issues with the handset. They replaced the screen in a very timely manner, and their customer service was good. When my phone was returned to me, the screen appeared to be replaced very well.  However, from the time my phone had been returned I had consistent trouble with my mute/silence switch. The switch no longer works properly, in silent mode, without me even touching the switch it constantly changes from silent to ringer repeatedly. In silent mode, it also continues to vibrate as if the switch is being turned on and off. There was also what appeared to be access glue along the outer rim of the new glass screen. When i rang the business this morning to discuss the problem, the receptionist was extremely helpful, advising me that i could have the mute switch replaced in hopes if resolving the problem. We returned this morning in an attempt to have the problem fixed, yet the man we spoke to who was the same man who replaced the screen was in no way helpful. He told me that the fact the switch was not working anymore was in no way his fault nor did it have anything to do with the fact he had replaced the screen. He then continued to tell me, the switch could not be replaced on its own, and to fix the problem he would need to replace the whole top arm which includes the volume controls, the AUX plug and the lock button, that it was easier said than done and that it would be expensive to do. He refused to accept any responsibility, and was extremely arrogant throughout our conversation.  I have seeked second opinions from two other businesses, one of which was an actual apple store who informed me that the problem can arise from the ribbon being unintentionally damaged or even a bad connection from a wire being moved. I was also told that I could have the single wire replaced if needed, I could also have the switch alone replaced to fix the problem. Not only was a lied to by the man in the store, but after paying $125 to have the screen replaced, he has introduced a new problem which can cost around $80 to fix and accepts no responsibility for it, while trying to tell me the problem is my own fault.  I am extremely frustrated and disappointed in the business and would not recommend them for iPhone repairs.
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Herb

04 Jun 2011

They offer great service and are always on time. I had a great experience.

richie

17 Apr 2010

Great service and a very quick turn around time for getting my iPhone fixed! Will recommend to anyon...e!
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