As much as we can we shop locally. In these days of diminishing public service, a more frenetic lif...estyle, and less time when anyone actually cares about anyone else, I am so happy to have found that the new owners of a local second hand furniture and goods store, Kelarma, are like a refreshing blast from the past.
The shop has been given a spruce. It was always a bit of a squeeze to get in and get around, the new owners have changed things around so it is more comfortable for a customer to get around, and easier to see what is on offer. There is a generous warranty on purchased goods, and I was dismayed to find I needed that due to a something I purchased which began to fault. Like most I was not looking forward to having to explain that I had:
• Not abused the item
• Not used it as it had not been intended
• Had not promoted its demise in any way
• And was fully entitled to a replacement or refund
Dealing with the friendly owners of the shop was a breeze. I did not have to plead my case, I explained my problem over the phone and was promised prompt attention to the matter. True to their word they rang on the day they said they would – do people really ever do that any more? – and offered me a choice of solution.
The owners are so friendly and agreeable, they feel like they are mates rather than shop owners.
I suggest that anyone looking for a great bargain in second hand goods and a friendly, no pressure place to shop can do no better than to visit Kelarma on Railway Avenue in Kelmscott.
Jane Read More
We have purchased from Sue's quite a few times now. The service we've received has always been hones...t and very helpful. It's not a place where they try to push you into a purchase just for the sake of getting a sale. They ask what you are after and if they don't have it or aren't getting it in, they'll tell you. The items we have bought there have been very good quality and competitively priced. In recent times, they have been shifting more and more into new furniture but still have a good range of used as well. Read More