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Overall User Score 1.0
based on 2 reviews

Best & Less Travel

Address: Shop 4, 186 Church St, Parramatta, NSW, 2148
Phone number: (02) 9407....
URL: http://www.bestandlesstravel.com.au
ABN: 33070559456
Trading/Opening hours:
Mon: 9:00am - 5:30pm Tue: 9:00am - 5:30pm Wed: 9:00am - 5:30pm
Thu: 9:00am - 5:30pm Fri: 9:00am - 1:30am Sat: 9:00am - 1:00pm
Sun: - Closed - Public Hols: - Closed -  
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About

No matter where you want to go, Best & Less Travel promises to help you find the cheapest flight possible to suit your circumstances. Its reputation has been established as the trusted agent for travellers who want the best deals on international flights with the world's leading airlines.

From its origins as a trusted business in Sydney, Australia, Best & Less Travel has served its loyal customer base while continuing to grow and expand across the country.

Our helpful and thorough staff make Best & Less Travel the most attractive option for a growing number of savvy and discerning travellers, many drawn to us by word-of-mouth from our delighted and satisfied customers.

For the perfect travel experience, navigate our website to explore your options or, if you require assistance, call one of our helpful representatives on 1300 GO BEST. You won't be disappointed if you book with Best & Less Travel.
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14 Nov 2014
Hi Guys, Avoid booking anything with this agency!! I booked mine and my wife's tickets from Best and less travel parramatta. We have travelled quite a bit and booked through many agents but this was absolutely the worst experience we had. After reaching airport, we were told our ticket is not valid. These guys had put some wrong details in the ticket. When i called them I was told to wait for couple of minutes and the manager would call in couple of minutes. After waiting for abt 15 mins I called up again. When I explained the problem to manager, the first thing I was told was "Please come back , we will try to get you to tomorrow's flight. It is not our fault. The airline might be doing this coz the flight is full". After arguing with him for a while he asked me to handover the phone to the customer service lady of the airline only to offend her so much that she denied to offer any help as he talked rudely to her. I was again assured he would call back in couple of minutes but that never happened.I had to call him again after about 20 minutes and I was told he would be calling shortly. By this time we were already with in an hour of flight time and the boarding had already started. Every time I called their office, I had to go through IVR then waiting coz they are attending to others and every time a different person picked the call and I had to explain the issue from the start. When the manager finally called abt 45 mins before flight I asked him if I can get his mobile and he replied "No, I can't pass my mobile number". I told him it's so critical and takes me about 10 mins of wait to get to you via IVR but that didn't convince him. I was told by their staff "We can't give his number as he is a VIP". Finally after requesting the airline staff multiple times my wife finally checked in 33 minutes prior to the flight time with absolutely no help from best and less travel. The worst part of all of it was the guy was not apologetic in any way, if anything they were rude. They did not even bother to call me and check if the issue was resolved. It's been more than a month since this happened and they have not bothered to apologise even once on phone or mail. The way they handled all of it was far from being polite. The prices they offered were not exclusive and the service was absolutely worst. So if u guys are planning to book through them think twice as you might be in any sort of trouble due to their unprofessionalism and you can be rest assured they won't be of any assistance whatsoever. They would make the matter worse if anything as they did in my case. I would definitely never book via them even if they offered me half price.

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