Presentation Plus Hospitality Consultants

About

I have had the pleasure for over 30 years assisting food service & accommodation business owners and their management in ensuring their valued clients experience the very best their businesses have to offer.

Today more than ever people now have a multitude of dining & accommodation choices, many within a relatively short distance from their homes & workplaces. In addition with a steady flow of tourists & out of town visitors, building a business based on a growing reliable clientele & reputation is vital for ongoing business success, growth & profitability. Unfortunately as all too often reported, many businesses are simply failing to maintain their levels of presentation, visual cleanliness & hygiene safety which immediately impacts on the guest's impression of the business.

I provide extensive cost effective inspections throughout businesses with a clear focus towards maximising presentation levels including, visual cleanliness & hygiene safety. I conduct an extensive 125 point inspection within a dedicated food service business, whilst a thorough 202 point inspection is conducted within hotels, motels & resorts which include restaurants, pools, spas & fitness centres. My inspections extend literally from the front to the back door. Unlike many hospitality consultants I offer a passionate & positive differentiation via my unique inspection service which clearly focuses on "how your business presents itself and is perceived by your valued guests."

I provide a detailed report identifying both positive & negative findings from my inspections. I present & review the findings with you and discuss how I could further support you if required via additional value added services including staff training covering procedures including�

Food service

�Contact surfaces cleaning & hygiene procedures

�Dish machine cutlery & general crockery & items racking

�Daily dish machine cleaning & maintenance

Housekeeping

�Rooms contact surfaces cleaning & hygiene control procedures

�General facilities & property cleaning & hygiene control procedures

It�s a well-known fact that happy customers are both your best advertising & your biggest advocates, conversely unhappy customers can devalue your business very quickly. On average it takes approximately 10 times longer to win back a dissatisfied customer compared to increasing satisfied customer loyalty & numbers. Industry magazines such as Australian Hospitality include a shame file segment that lists businesses monthly having failed NSW Food Authority inspections, whilst we all know just how quickly social media comments & reviews can either praise or criticise a business.

How do you presently believe your guests view your business - favourably or unfavourably?

I am passionate about the work I do and the services I provide, can I be of assistance to you? Contact me to arrange a FREE no obligation meeting to evaluate & discuss if or how I could assist you with your positive presentation and business growth.