Publicis Solutions

About

Publicis S.L.A. (Solutions / Loyalty Australia) are an Australian Contact Centre provider. We're part of the Australian Business Process Outsourcing Association and provide Customer Relationship Management (CRM) services to our clients across multiple customer touchpoints and channels.

We specialise in Customer Relationship and Loyalty programs and are already providing quality outcomes for millions of our client's customers.

Services we provide include:

- Customer Engagement and Relationship Program Strategy and Consulting

- Contact Centre Infrastructure, Agents and Management

- Development and integration of Self-Service Web Portals (and mobile apps) into Customer Service workflows

- Agent Training in 'first call resolution'

- Document Scanning, Mining and Storage

- Customer Profiling for Targeted Marketing Opportunities

- Social Media Monitoring and Response for Customer Service and Public Relations