BlueFox Group

About

BlueFox is a training organisation that works with companies to improve the way their people engage with customers through their call centre. We specialise in the design and delivery of customer-focused call centre training solutions for global brands.

Mission

We are committed to working with people and organisations that are passionate about achieving excellence in everything they do. Improving Customer Satisfaction, Call Handling time, and Revenue Results are our clients’ number one priority.

Our approach allows your phone based agents to create a customer experience that makes the customer feel like they’re getting a face-to-face service. We tailor our learning to suit your business and to help you develop a strong identity with your clients. Above all, we help you maximise the income potential of your call centre.

Our programs cater to Customer Service Operators, Telesales Professionals, Supervisors, Team Leaders and Operations Managers.

Description

BlueFox provides telephone skills training for inbound and outbound Call and Contact Centres. We work with Call Centres and BPOs in Australia and in the Asia region.