CXFocus Magazine

About

Our aim is to establish an independent publication and a community of interest around Customer Experience, Digital Disruption, Innovation and Collaboration.

How will automation, the Internet of Things (Iot), social media and so on impact our businesses, our lives and our futures?

If your have story you think is interesting and would like to share please email Mark@p2pmedia.org.

We welcome stories or story ideas on any of the following topic areas;

Digital: disruption, strategy, social media, and marketing

Customer Experience: CRM, customer satisfaction, and customer loyalty

Human Resources: cultural change, employee engagement

Analytics: big data, customer analytics, and marketing analytics

Management: leadership, team building

Technology: Cloud, IoT, automation, web, contact centre