Sitback Solutions

About

Sitback is focused on optimising user experiences to create highly effective websites.

Based in Sydney, we provide industry-leading User Experience (UX) Research and Design via our specialist team of in-house Psychologists and HCI experts, as well as Enterprise-scale Web Development, specialising in CMS platforms like Drupal and Wordpress, & ongoing 24/7 SLA-backed Support & Optimisation services.

We are proud to work with a broad range of leading organisations across all industries including Woolworths, Subaru, Westpac, Luna Park, Department of Education and Starlight.

We have been recognised in many business awards, including:

- BRW Best Places to Work 2015, 2016 and 2017

- Employer of choice 2016, City of Sydney Business Awards

- Excellence in business 2016, City of Sydney Business Awards

- Overall business of the year, City of Sydney Business Awards

- Employer of Choice 2016, NSW Business Chambers

Digital Delivery

Our Digital Delivery team is a core focus of Sitback Solutions. Our project life-cycle engages the right people at the right time and ensures accurate and effective scoping, timeline, budgeting & reporting. Our delivery workflow follows a pragmatic blend of Waterfall and Agile methodologies & allows for flexibility, risk mitigation & continued quality assurance.

- Specialist team ensures high quality.

- Defined engagement models.

- Proven Digital Delivery Methodology (DDM).

- Open communication and timely reporting.

- Trusted advisors – taking project ownership.

// Software Development

Technically creative, the Development Team is from a strong technical heritage and provide consultancy, architecture, 3rd party integration, research & custom development.

The Front-End team delivers best practice accessibility & responsive design using technologies such as: HTML5, CSS3 & Javascript.

The Back-End team specialises in the implementation and customisation of the Drupal CMS. A pragmatic approach to development optimises the opportunity for code re-use, speed of delivery & quality assurance.

System Engineers provide low level platform architecture, hosting, configuration, monitoring & support. Disaster Recovery plans mitigate risk & optimise platform uptime and performance.

- Technical excellence.

- Best practice development.

- High performance resilient systems.

- Defining industry standards.

- Drupal specialists.

// User Experience

The Sitback UX team are passionate about working with clients to create great customer experiences. Our team of psychologists and HCI experts apply a rigorous methodology to uncover the needs & motivations of both the business & end-user, resulting in interfaces that deliver on business objectives & fulfil customer needs.

Our speciality lies in applying an in-depth understanding of scientific research techniques along with social & cognitive psychology, to understanding complex domains & requirements.

// Support & Optimisation

The Support & Optimisation team provide software support & maintenance services to client websites. The service delivers a help desk with a single point of contact and a pool of trained developers, producers, system administrators & designers to call upon to manage, maintain & optimise all website activity.

Specialists in the investigation and resolution of issues; site tracking, analytics & insights; A/B and user testing.

A ticket management system ensures a transparent audit trail of requests, activities & time spent.

Strict SLA's ensure response times & client expectations are met & monthly reporting ensures accountability.

// 24/7 Platform Support

The Platform support team monitor, respond & resolve all web-related platform issues; 24 hours a day, 7 days a week. The team are locally based & experienced Systems Engineers & Software Developers. They ensure maximum website uptime & deliver round the clock peace of mind for clients with a business critical web presence.

It's insurance for the digital age.