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Terry White Chemists: Fountain Gate

Address: Shop 2020, Level 2, Magid Dr, Westfield Fountain Gate, Fountain Gate, VIC, 3805
Phone number: (03) 9704....
Fax number: (03) 9704....
Email: Click to view
URL: http://www.terrywhitechemists.com.au
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About

Terry White opened his first pharmacy in 1959 on Brisbaneā€TMs northern outskirts.Together with his partner in life and business, Rhonda, the Whites sought a way to make pharmacy ownership more accessible to graduating pharmacists. The Terry White Chemists pharmacy franchise was the result. That franchise network now includes more than 160 individually owned pharmacies across Australia, together employing more than 4000 people. Guiding countless Australians through their health challenges, the Terry White Chemists name has become synonymous with trusted pharmacists advice.

Specialties

Our Services

Asthma
Blood Pressure
Bowel Screening
Diabetes Care
Heart Health

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08 Apr 2014
Shocking experience and not the first time. Today (08/04/14) I visited the pharmacy to pick up prescription meds, on a repeat script. I confirmed when requesting my meds that they still had a current script, as there has been confusion in the past when I have been told that I have no repeats left, just to have them check the system and find their mistake. Back to today - I was assured my script was current and was told I could return in a few minutes to get my pills. Upon my return I was charged for the meds, the box was put into a packet and I left. A short time later I was phoned and told that I was actually given an empty box, (the one I gave them when asking for my pills ) and told that this was due to the fact that I did not have a current script. Not happy with the situation, I had to drive back to the pharmacy (shortly before 17h00 with a hungry 5-year old and frozen food in the boot) to get my refund and my scripts left there for other meds. I made it clear that I would not be using the pharmacy again. Upon arrival at the dispensary I was met by a shop assistant, not a pharmacist, who proceeded to tell me that I had upset the staff member who phoned me and that she would not put up with my attitude. I was eventually given my scripts and my refund. When reading my script I found that I actually had a current script (2 or 3 repeats left), but admittedly this was for 20mg and not 10mg. So much for problem solving. I had to point out to the shop girl and the pharmacist who had joined the discussion that pills can actually be halved and frequently have to be and that it would have been helpful to be given the option rather than be sent home with an empty box. I got a puzzled look. My medication is for a chronic condition and care should have been taken to ensure that I received my pills. As for the shop girls lack of professionalism and customer service, unemployment figures in Australia suggest that no business and it's customers have to settle for bad service.

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