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Overall User Score 1.0
based on 2 reviews

A1 Flooring Co

Address: 228 Magill Rd, Beulah Park, SA, 5067
Phone number: (08) 8333....
Fax number: (08) 8333....
Additional fax: (08) 8333....
Email: Click to view
URL: http://www.a1flooring.com.au
ABN: 38664889414
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About

With Over 30 Years Experience, we pride ourselves on our customer service and workmanship. No question is too big or too small for us, why not call our team with any of your Timber Floor questions.

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29 Dec 2014
A1 Flooring We recently built a new home with the most amazing builder, he is more a perfectionist than myself! When you build your floors are not included, that's normal so we had a separate contract for our floors. We chose A1 Flooring at Beulah Park because they promised an A1 job and according to their website they claim that they are. "A1 Flooring The Timber Flooring Centre has been committed to providing quality flooring solutions in Adelaide for over 25 years. The advice & knowledge we offer comes from our many years of experience and dedication to ensure that the customers get the best possible result. Our friendly & knowledgeable staffs are here to help you in making the best decision for your flooring project." After now being told that new homes aren't designed for timber floors we would have expected as part of their 'experience and dedication to ensure that the customers get the best possible result' it would have been appropriate to share this with us prior to laying the floor rather than using the design of our home as the excuse why our floors are separating! After some delay with our order we needed to wait for our boards to cure before they could be laid, we knew this and wanted an A1 job so we supported this delay! Our floors were laid beautifully with much attention to detail, the contractor was fantastic, very personable and diligent in his work. Our floors were then to sit for a couple of weeks whilst other jobs were completed, painting etc! As planned the sanders came in on the date expected to sand and polish our boards with a Matt Satin water based finish. Despite being told this would take 5 days to complete, (timing was crucial as our lease was ending) you then need to leave the floors for 4-7 days to cure before you can put furniture on them) they took 3 days to sand them and then applied 3 coats of finish in 1 1/2 days. The last coat was rejected due to not leaving it long enough in cold, wet weather to dry sufficiently before applying the next coat resulting in an orange peel appearance and blotches over the entire floor. There were also scratches and dents which had clearly not come out in the sanding process indicating a second rate sanding job, not the A1 job we were expecting! After having someone out to look at the job (who got very defensive, was rude and appeared to try and back out of their responsibilities!) they reluctantly agreed to re do the entire floor for which we were very grateful but time was running short our end and now to have floors redone and allow it to set hard before placing furniture we were cutting it very fine! We paid to have an inspection by someone from the timer flooring association as even after the floors being redone, there were blotches and an uneven finish. Not something you expect with a brand new floor! The inspector spoke with A1 flooring as per the process when organising an inspection. It appears the flooring standards are quite loose in our opinion and our investment was wasted. And here we are in November with floor boards that are separating in all parts of the house, in full sun, in full shade and everywhere in between! We organised to have someone come and check out what was happening, the same rude, defensive A1 person from before, all the excuses about timber being a natural product, the light, not enough air con etc, etc, the movement was huge and according to a second opinion it was because the boards were laid before they were dry enough! His advice to me was to run our evap air con to put moisture into the air, don't mind that it's not hot enough for air con and during the day I'm the only family member home, hardly economical or environmentally friendly, running the air con to keep my floor boards happy! An interesting response from a company who prides themselves on. 'Friendly & knowledgeable staffs are here to help you in making the best decision for your flooring project.' And so with so many excuses and little ownership of the problem we are taking it to consumer affairs! A1 Flooring = don't expect an A1 job!

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