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Overall User Score 3.0
based on 2 reviews

Cheapa Hot Water

Address: 6 Jubilee Ave, Warriewood, NSW, 2102
Phone number: 1800 26....
Email: Click to view
URL: http://cheaperhotwater.com.au
Year Established: 1992
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Hot Water Systems Sydney - repairs, replacement and service. Solar, gas & electric hot water tanks. Authorised service technicians for all hot water brands including Rheem, Dux, Rinnai, Aquamax, Dux, Conergy, Hocking, Vulcan and more. All Sydney areas - 7 days.
At Cheapa Hot Water we have fully stocked service vehicles ready for any problem that can arise, or maybe its time for a new system to be installed. call now and talk to the hot water experts. servicing Sydney for over 20 years call us.

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18 Jul 2018
This mid January, Cheapa Hot Water had a regular checkup for my heater and replaced the TPR valve which charged me $240. Although I was not satisfied with the replacement at that time because the old one was working perfectly, it is fine as long as the new one is all good, I thought. However, it is not all good. I didn’t realise an issue until early July my neighbour told me that the heater was leaking outside from the pipe connecting to TPR valve. I monitored and found it was leaking 24/7 all days. Obviously this issue had been there for a while, and it reminded me that the electricity and water bill amount is much higher than before. I called your company to check this issue. At first, Your guy said it was not related to the valve and even if it’s related, it’s out of warranty. I was so surprised at your irresponsible answer. Later, your guy came to check and concluded it was thermostat fault. Then it was a quote $360 to replace the part. I didn’t accept that offer. What your customer service concerned was just trying to charge me another call-out fee $88. Finally it proves to be the TPR valve quality issue and now the leaking has been fixed by replacing a new good one. I’m strongly dissatisfied with Cheapa Hot Water's service in the whole process, including the first install, the warranty and the second check. Based on that, I strongly doubt the professionalism for some of your guys. I complained and requested refund via phone and email, but have never got any response, and your guys try to pretend nothing happened. Summary: What a doggy plumber company, lots of gimmicks and no service at all. I would not recommend Cheapa Hot Water to anyone.

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