Travellers Aid: City Village

About

Travellers Aid has served travellers at the point of need across Australia since 1916, thanks to the support from the Victorian community, trusts, foundations and all levels of Government. The funding and support from the Victorian Government for our new service at Flinders Street Station enables us to assist more travellers than ever before.

People travel for all sorts of reasons, and Travellers Aid is there to help, as a meeting point after a sporting match or concert, to welcome someone who is arriving in Melbourne for the first time, meeting long lost friends, re-uniting with family and loved ones, or travelling for deeply personal reasons such as medical treatment or a funeral.

Our Vision:

To provide travellers at the point of need, with easy access to relevant services and solutions with dignity.

Our Purpose:

To provide vital services and dignified outcomes to travellers in need, especially travellers with special requirements and those in emergency situations.

Travellers Aid At Southern Cross Station:

This service offers a comfortable lounge, amenities, and rest area. It also provides assistance to older, frail, and people with disabilities to ensure safe passage through Southern Cross Station, via free buggy transport, manual wheelchair access, and personal guidance. To access Travellers Assistance bookings are essential.

Travellers Aid at Southern Cross Station also offers clean and accessible rest rooms (to provide comfortable relief during long journeys), baby change facilities, showers (with towel hire), stroller hire, and information on transport and accommodation in Melbourne.

Main Concourse, Southern Cross Station, Spencer Street

Melway Ref: 1A A5.

OPEN 7 days a week 7.00am-11.00pm.

Emergency Relief Assistance:

Travellers Aid at Southern Cross Station also assists travellers at the point of need, who experience transport and social disadvantage, who are vulnerable, and distressed, through the provision of travel related emergency relief. To make an appointment please contact our emergency relief staff.

Emergency Relief Service

Melway Ref: 1A A5.

This service operates via appointment, so please telephone prior to coming in.

OPEN Monday-Friday 9.30am-4pm

Travellers Aid At Flinders Street Station:

This service is located within the ticketed barrier area of Flinders Street Station and offers a comfortable lounge, amenities, rest area, and practical assistance to the travelling public, through a number of services.

Travellers Aid at Flinders Street Station are able to offer a safe community space to wait between trains or to have a rest after a busy period. Our dedicated support staff are able to assist with meals and toileting, advocacy and internet access.

Main Concourse, Flinders Street Station, Cnr Flinders and Swanston Sts

Travellers Aid at Flinders Street Station

Melway Ref: 1B M11.

OPEN Monday - Thursday 8.00am-8.00pm

Friday and Saturday 8.00am-10.00pm

Travellers Aid At City Village

This service offers a quiet space for the community to meet, rest and socialise, a large lounge area, and amenities. We also provide transport information and luggage storage. Travellers Aid at City Village houses the organisation's administration team. A meeting room is available for community use.