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Overall User Score 1.0
based on 1 reviews

Ritzy Pets Salon

Address: Shop 5, 282-288 Princes Hwy, Sylvania, NSW, 2224
Phone number: (02) 9522....
URL: http://www.ritzypets.com.au
ABN: 78506022371
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About

Ritzy Pets salon was originally established in 1983 as Pets Place Salon. The salon relocated to its current location in 1997, and was renamed Ritzy Pets in 2004 after a change of ownership. The salon has been in operation for over 25 years, and was the first dog grooming salon to operate in the Sutherland Shire.

Ritzy Pets was taken over by Ashley Winterflood in early 2009, after she had already had 4 years experience in other salons, and one year working at Ritzy Pets getting to know all of the dogs.

Specialties

At Ritzy Pets we use all natural, chemical free products to suit all skin types. A full groom includes:
Warm hand wash
Conditioning
Gentle blow dry
Hair cut/styling
Ears cleaned
Deodorising/ cologne
Stripping out for shedding dogs
Brushing
Flea wash
Nail Clipping
Absolutely NO SEDATION is used on any dogs at Ritzy Pets

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11 Jan 2015
ABSOLUTELY HORRIFIC!! If you care about your pet DO NOT take them to this negligent groomer. This is the 4th time we had taken our dog to Ritzy Pets and while they do a satisfactory job grooming wise we never expected to go through this. We dropped off Pepe at 12.30pm and were told that they would call us when he was ready and that it would take roughly 2 hours. By 2.45pm we hadn't received a phone call so we went to pick him up and thought we would just wait if he wasn't ready yet. When we got there the lights were all off and it was all locked up! We had no phone number except for the landline which no one was answering because no one was there obviously, and no mobile number, email address or way to contact the management or any employees and they were not responding to any Facebook messages. We had no idea where our dog was and what happened to him, whether he was alive etc! The police ended up coming to try to assist us in track down the groomer. At 5pm one of the employees turned up (without keys) as the groomer called him after seeing a Facebook message, however the owner did not have the decency to call me and let me know where my dog was after seeing the message. We then had to wait an additional half hour for another employee to arrive with keys once it was confirmed that Pepe was actually still in the cage. Pepe had been FORGOTTEN about and locked in the cage when they closed up. Without any water, in complete darkness and on an extremely hot day. He had been locked in that cage for hours and I hate to think what would have happened if he had been locked in there over the weekend. I'm just happy that he is ok but this was TOTALLY UNACCEPTABLE. These people should not be dealing with animals.

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