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Starshots Glamour Photography: Bankstown

Address: Shop ML 089, North Tce, Centro S/C, Bankstown, NSW, 2200
Phone number: (02) 9790....
Fax number: (02) 9790....
Email: Click to view
URL: http://www.starshots.com.au
ABN: 2147483647
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About

Starshots Glamour Photography has been operating in Australia for the past 16 years. It's an exciting and successful retail business operating in major shopping centres throughout NSW, NT, QLD and VIC. More than just a photographic studio, we employ our proven formula of styling, makeup, hairstyling and photo shoots conducted by experienced studio photographers, in a variety of looks. We take a personal focus to bring out your very best providing each and every client with an amazing experience in their self expression Our studios are franchised and each owner operator strives to reach the highest standards in glamour portraits, makeover photography and customer service. Our clients include females, males, couples, families and even pets. (more)

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27 Jul 2013
Inconsiderate ! I was planning to have our much awaited family portrait done and it just so happened that a voucher became available in Groupon for a discounted photography session in Starshots Glamour Photography. I bought 2 vouchers for me and for my sister as a gift for Mother’s day. I then called Starshots Glamour Photography Parramatta branch and was informed that the dates allotted for the groupon vouchers are all booked out and was referred to the Bankstown branch. To book a session, I need to put a $100 (plus surcharge) refundable deposit for me and my sister apart from the Groupon vouchers I bought, this was ok as it was all mention in the fine print regarding claiming for the voucher. I was able to book a session together with my sister on a weekend as my husband and I cannot take a time off from work as well as my sister and her husband. The lady that I speak to was very nice and accommodating and I was happy with their service until an unexpected turn of events on Wednesday before the Saturday Photo session. I had a surgery on my left ear that gave me stiches at the back and top of my left ear as well as shaved hair above my left ear. Obviously, I will not be up to the photo session because apart from the stiches I sustained on my left ear, blood were also coming out from the inner ear so I had to put a cotton balls and bandage over my ear, I need to put it off If I don't want to risk an infections so I rang the Starshot Bankstown as soon as I was discharged from the hospital the following day to re-schedule my photo shoot but to my disappointment, I was not allowed to re-schedule it on a weekend unless I pay a re-booking fee of $50 each again and the reason that the lady ( the manager of Starshots Bankstown according to her) gave me was because I booked using a voucher and that the customer paying a full price is priority over a customer with a voucher on a weekend booking! when I asked her why I was able to book a weekend photo session the first time using a Groupon voucher, she told me that probably the person that I talked to when I booked the session is not aware that Groupon voucher is not allowed on the Weekend bookings which is by the way is not mentioned anywhere in the fine print! That is being inconsiderate of my situation and unprofessional to say that your employee doesn’t know your own store policy?! They left me with the options to just go ahead with my Saturday booking which is obviously not feasible or don’t go and lose all the money that I already shell out with a total of $160 or pay again for a weekend bookings which I will never try to deal with them again or schedule it on a weekdays which I can’t, that is why I booked it on weekend the first time! I ended up with forfeited voucher and lost my holding deposits.

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