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Overall User Score 1.0
based on 1 reviews

Hallelujah Shoe Works

Address: Shop 3, 126 Adelaide St, Brisbane, QLD, 4000
Phone number: (07) 3211....
Email: Click to view
URL: https://www.hallelujahshoeworks.com/
ABN: 74040458474
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About

If anyone can fix a shoe, we can!!
We have been in business for 16 years at Broadway on the Mall which was closed for renovations, we then moved to Wintergarden where we stayed for 3 years. We needed to find a new location so have finally found our place in Brisbane City, at Adelaide Street. We are a small family business that takes pride in the work we do to shoes, bags and boots. We also stock socks, umbrellas, belts and Shoe Care. We have a Dry Cleaning Service, So Come and visit us we will help you with any questions you have about your shoes!

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18 Sep 2017
I like to support small business but only if the business has good customer service and a sense of competency. This place had neither. I dropped a bag and boot in for repair. I was told they would be ready the following week. When I went to collect my items they could not be found. Eventually, the boot (which only needed regluing) was found under a pile of shoes with nothing done to it. The bag (that needed new straps) he told me was "probably at home". I took my boot home but returned 7 days later for my handbag only to be told the leather had just come in and it was probably still at home being worked on because it couldn't be found in the shop. 7 days after this I phoned the shop to be told that he thought he was working on it at the moment. I told him I would be in the following day to pick it up whether it was repaired or not. This is 3 weeks after I first dropped the items off and 2 weeks after I was told they would be ready. When I picked my handbag up the following day it had not been repaired and the only thing that had been done to it was one of the handles had been cut off. So now I have a bag that hasn't been repaired to satisfaction in an appropriate time frame and I can't use it until I found a decent cobbler to take it to since it only has one handle! When I told the guy I wasn't satisfied with the lack of service and would never return his response was "good". No way to treat a customer. Not impressed. I would have rated this business 0 stars if I was able to do so.

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