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Overall User Score 1.0
based on 1 reviews

Natural Health Organics

Address: By Appointment, Goonellabah, NSW, 2480
Phone number: (02) 6624....
Mobile number: 0412 02....
Fax number: (02) 6624....
Email: Click to view
URL: http://www.naturalhealthorganics.com.au
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About

Natural Health Organics is an online health food store that provides all-natural skincare, medicinal and food products that help in the road to good health. Browse through their collection of colloidal minerals, olive leaf extract and magnesium powder.

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22 Jun 2017
I purchased 3 products on line from Natural Health Organics on 6th June. The fact that their website offers "quick shipping" was a deciding factor. Some 9 days past and still no order received . When checking on line I discovered that the order had not even been shipped! I contacted Natural Health Organics via their on site portal and received a telephone call the next day to advise me that 1 of the items I ordered they were still trying to source .So if I did not contact them , I don't know how much longer this would have gone on? I advised them to send a chosen substitute for the item unable to be sourced and was advised that my order would be shipped the following day. I was also advised as I had chosen a courier method of postage , that I should receive delivery within 1-2 days. It is now some 17 days since purchase and still no delivery. My goods were not sent by the chosen method of shipment but rather by Australia Post and the tracking indicates that the goods are on their way back up the coast in the opposite direction to my address. I contacted Natural Heath yet again only to receive an email to advise me that they were sorry. Australia Post was used instead of the courier method chosen by me as Fastway could not deliver to my area (so why is this an option at checkout?) and Australia Post has advised them that they have to wait another 10 days until they can commence an investigation as to where my items are. Based on the previous review I have read this appears to not be a "one off" occurrence. Their lack of any communication until I instigated it or offer of any solution is totally unacceptable. So all BEWARE.

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