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Overall User Score 3.0
based on 2 reviews

VG Phones

Address: Shop 25A, 620 Victoria St, Richmond, VIC, 3121
Phone number: (03) 9421....
Mobile number: 0488 86....
Email: Click to view
Year Established: 2006
ABN: 58133558933
Trading/Opening hours:
Mon: 9:00am - 5:30pm Tue: 9:00am - 5:30pm Wed: 9:00am - 5:30pm
Thu: 9:00am - 7:00pm Fri: 9:00am - 7:00pm Sat: 9:00am - 5:00pm
Sun: 10:00am - 5:00pm Public Hols: ---  
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2 Reviews and 1 Comment


Mobile phone and laptop repair on the spot. Unlock your iphone so you can use any networks. outright handsets start from $25. Vodafone, optus and virgin authorized dealers, get your free accessories pack when you are connecting a new postpaid service with us.

Service tags

Phone Repairs

Brand tags

Apple | Htc | Nokia | Samsung | Xperia

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16 Dec 2014
Shoddy workmanship, fail to keep agreement and poor customer relations. In April 2014 I sent my Xperia Z Ultra to VG phones with a cracked screen. They returned the phone 1 week later with a replacement screen, but the front camera no longer worked nor did the proximity sensor. I sent it back to them. After 1 week I called to determine what the delay was and was advised that there were delays in getting parts. I am a patient man. I got the same response each month when I called. In Sep 2014 I expressed my disappointment and was offered a new replacement phone for an additional cost of $200. I declined this offer and demanded my phone back in working order. In mid Nov 14 (6 months later) they advised that they could not source the parts needed and offered me a full refund and return of the phone. I was expecting the phone to be in the same condition as it was when I first presented it to them (original broken screen installed). However, there was additional damage - the back flexed and the side SIM cover was damaged. This was identified by another repairer who would not offer me any guarantee that he could fix the unit. I returned to VGphone store on 7 Dec 2014 and demanded they repair the phone at the original quoted price. They refused saying they could not get parts. When I asked if they would fix the phone if I get the parts, they agreed. There was no indication of cost and they left me with the impression that the labour would be covered by them in compensation for the trouble and delays they had caused. That day I sourced a screen from Hong Kong and it arrived at VGPhones on 15 Dec. Now they are demanding a $50 labour charge to install the new screen. They have made no attempt to compensate for the damage they did nor the inconvenience and delays they caused.

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