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Overall User Score 1.0
based on 2 reviews

Independent Curtains: Wetherill Park

Address: Unit 26, 1 Cowpasture Pl, Wetherill Park, NSW, 2164
Phone number: (02) 9756....
Fax number: (02) 9756....
Additional fax: (02) 9756....
Email: Click to view
ABN: 14054943770
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With 20 years working with architecture and interior design groups in Australia and overseas, youTMre in safe hands. We offer a free sample and matching services with expertise technical advice. Whether itTMs a five star hotel or a nursing home our experienced team will make your project with us a pleasure.

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04 Dec 2014
In Sept 2013 we paid $7000 to have 12.6m of curtains and pelmets fitted in our home. Over time we discovered that there were many problems with the installation and we brought these to the attention of Independent Curtains who chose to ignore our complaints. We supplied an independent report (by a member of the industry) which Independent Curtains dismissed out of hand. We took the matter to The NSW Civil and Administrative Tribunal which required both parties to attend and present their case and supporting evidence. We supplied a list of 28 items which needed to be addressed, supported by 43 photographs and 2 more independent assessments by companies in the industry. Still Independent Curtains refused to acknowledge the problems, but decided to go on the defensive and threatened to bill us for the time it took them to respond to our complaints, ($6891.50!). The Tribunal hearing lasted 2 hours and the findings were in our favour, with the Tribunal Member stating “I am satisfied that, taken together, the defects are so many and a few so serious that a reasonable person fully aware of them would not find the curtains acceptable”. Independent Curtains was ordered to refund our $7000 immediately, and to remove the curtains and pelmets carefully from our home within 2 weeks. This finally happened in Nov 2014. This procedure was long and drawn out, taking much time, expense and energy to compile our case in the face of total disinterest from Independent Curtains, whose statement “Total customer focus is the core of our business philosophy.” still makes me chuckle. Let the buyer beware....

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