Mortgage Choice: Cronulla

About

Why we are different

When you enlist our help, you become a valued customer of Australia's largest independently-owned mortgage broker. Want our top five points of difference? Mortgage Choice:

* Has a unique 'paid the same' policy - we pay our franchisees the same commission rate regardless of the home loan and lender a new customer chooses.

* Is not part or fully owned by a bank - unlike many other brokers we are independently-owned.

* Offers a bigger lender panel than most brokers - we work with 20+ of Australia's finest large, medium and small banks and other lenders.

* Writes 1 in 25 new home loans in Australia - our share of the home loan market is a little over 4%.

* Has sourced a home loan for 300,000+ customers since 1992 - the company is well established and our brokers are full of knowledge.

Mortgage Choice empowers customers by educating them about the home loan market and guiding them through the decision process. We take that responsibility seriously.

Every month we survey 200 different customers on the service they've received from us. In the very important areas of service satisfaction, working in the client's best interest and potential for repeat and referral business, Mortgage Choice consistently scores 90% and above.

Mortgage Choice has been servicing all kind of borrowers since 1992, so you can be sure we have the experience and skills to help you find a loan tailored to your individual needs and lifestyle. We are one of the few national mortgage brokers in Australia that can provide this assurance.

We were the first broker to launch a Customer Charter, in which we disclose our role as a mortgage broker and commitment to quality customer service plus our lender panel, payment model, complaints procedure and privacy policy.

Our brokers use Mortgage Choice's Loan Qualifier Software to ensure borrowers receive a suitable loan from our extensive panel of lenders for their situation, needs and objectives. They take care to apply a 'Client for Life' attitude in all customer dealings, which means they service customers from loan enquiry through to settlement, to the end of loan term and beyond.

Plus, we don't charge customers for service. What more can you ask for?