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Overall User Score 1.0
based on 1 reviews

Ray White: Reservoir

Address: 286 Broadway, Reservoir, VIC, 3073
Phone number: (03) 9462....
Fax number: (03) 9462....
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26 Sep 2012
Sorry I can't be balanced. This company is nothing but terrible. We are currently renting through Ray White Reservoir and it is for sure the WORST renting experience in our lives. They lied to us before we signed the contract, offering a refrigerator, a washing machine and the outdoor furniture under the leasing, everything was good. After we signed the contract, the manager called us to tell us that there was a robbery in the property and everything suddenly had disappeared! But he was going to be "so kind" that he could find a fridge and a washing machine to sell them to us!!!!!! Unbelievable!!!! After living in such terrible conditions without having a fridge for more than TWO very long months waiting and waiting for them, as we are really peaceful people, our patience is over so we decided to submit the case at Consumer Affairs Victoria and VCAT so after that, they asked us to cancel the audience. Two weeks later, they brought an old-dirty fridge which after a few months stopped working. So now they say that they are not responsible as if they made a favor to us! Not to mention that the property was given to us in a VERY DIRTY condition when it was (allegedly) professionally cleaned, and they did not connect the services (on the contract they offered the "free" service to connect the energy, water, gas, etc). And when you go to the office or when you call them, they are SO DISRESPECTFUL and RUDE, they forget that we the customers are paying their salaries!!!! They treat you like stupid. I NEVER, NEVER, NEVER in my entire life would recommend this horrible company. In fact, we want everyone to know what kind of company it is. I can't wait for this leasing to finish! It is a nightmare!

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