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Overall User Score 1.0
based on 1 reviews

Thrifty Truck Rental: Clayton

Address: 2137 Princes Hwy, Clayton, VIC, 3168
Phone number: (03) 9543....
Fax number: (03) 9548....
Email: Click to view
URL: http://www.thrifty.com.au
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About

Thrifty offers the best car hire in every state, territory, major town and major airport in Australia.

Thrifty offers affordable car hire in 210 locations nationally. Whether you are looking to hire a car at Sydney Airport, the Melbourne City Centre or popular holiday destinations like the Gold Coast or Cairns, we have the right deal for you.

Thrifty is the only Australian-owned, international rental car brand. Thrifty is 100% owned by NRMA Motoring and Services.

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05 Sep 2014
Been a very long time loyal customer of Thrifty globally & of the opinion that Thrifty was a reliable company with the customer’s trust and best interests at heart. My recent experience changed my opinion & I write to share my experience with customers who might find themselves in similar situation. I incurred some minor damages mainly scratches to a rental vehicle from Thrifty CLAYTON, Australia in a poorly-lit car park. Thrifty charged Single Vehicle Accident & Excesses upfront on my credit card upfront. I requested for a few quotes on damage claim estimates and for them to notify /agree on costs before proceeding with repairs. After several calls & a week or so later, they informed that repairs completed, the costs was v high and the remaining of the money will be credited via credit card. Requested clarifications on Thrifty’s SOP and procedures, and what were done to safe-guard customer best interests in ensuring the most cost effective repairs to minimize costs for customer. I also asked for evidence to show Thrifty's claims for demurrage or loss of rental income during repairs. Fine if they could show that all the similar vehicles were fully rented & loss of income was incurred, otherwise it would appear that Thrifty was profiteering from the customer on an unfortunate incident. The rental rate charged by Thrifty for demurrage was also higher than the contracted or rented rate agreed. Thrifty’s staff was reluctant to provide satisfactory written evidence or reply to my specific enquiries, offering only to speak verbally. They were also unwilling to consider an amicable solution even though they had not procured prior agreement on damage costs estimates or comparable quotes to show the repairs would be done cost effectively or the reasonableness of damage costs estimates, and finally the evidence of loss of income in demurrage. I am sadly disappointed in how Thrifty has treated its customers in such matters. CUSTOMERS BEWARE!!

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