Virtual Call Centre

About

Virtual call centre hires and trains only professional call centre agents.

VCC offers a comprehensive range of innovative call centre outsourcing services for your business, ranging from customer service, Telemarketing and Help Desk to Collections and Appointment Setting. VCC Agents are fully experienced in qualifying prospects by getting through the gatekeepers and reaching the decision makers. Telesales.

Effective selling skills have a considerable impact on your sales results, profitability and growth. Your customers receive an exceptional sales experience as a result of our unique telesales programs, strong sales culture and attractive staff incentive programs. VCC will create a specific campaign to reach the target audience you require. Agents are briefed on scripts and how to overcome objections for that particular campaign, to get maximum results. Scripts are written to achieve the desired outcome. Tactical Campaigns

Tactical Campaigns and telemarketing are an effective means of updating your customer database, obtaining valuable market intelligence and customer feedback, and promoting your products and services. Also known as Data Base Cleansing, VCC will update and remove any unwanted data on your Data Base. Using our call centre to manage your Lead Generation strategy can be the engine that fuels your business with leads and revenue.

Appointment Setting.

VCC agents, with a highly effective script, will set appointments for your sales

teams, this now enables your sales teams to utilise their time in the field selling and building rapport with your clients. Customer Service Calls.

VCC have a non-intrusive approach in reaching your existing customers to inform them of new products, services, seminars or to touch base with a courtesy call.

Inbound calls

VCC will take your overload calls by using the Virtual Sales method. Your customers will reach a highly professional Customer Service Agent who has the expertise to turn the call into a Sale.

Our Agents are experienced in conducting surveys, and getting the answers, you require for your Brand or Product.

* Highly qualified lead generation

* Appointment setting and diary management

* Expert management and quality control

* Dedicated account managers on the phone

* Regular training and role play

* Data consulting and pin point target market approach

* Transparent reporting

Adhering to All Privacy Act and Do Not Call Register at all times. Virtual Call Centre is owned and managed by a team of fully experienced sales and marketing professionals. From our years of experience, we have the knowledge and expertise to assist you in a campaign that will get the results you require. We provide inbound and outbound Telemarketing to uncover qualified sales leads to feed your sales team.

Our team can manage the entire contact centre project on your behalf. Only fully experienced sales and Customer Service agents are employed by Virtual Call Centre who has a professional approach to your customers. Custom call centre scripts provide structure while allowing our consultants to initiate a business discussion and uncover details that may have been overlooked. Every conversation is carefully evaluated and rated. The objective is to provide facts regarding upcoming projects, timeframes budgets and solutions being considered.

Professional prospecting should really be measured by qualified leads rather than calls per hour. VCC team is focused on uncovering the opportunity; identify the decision maker and delivering the details of the conversation to you. All of, provides a stronger foundation for actual sales than the attempted calls that many leads generation firms thought.

Only highly educated home-based call centre professionals with the talent, knowledge, and certification needed for specialized industries are engaged by VCC.