Shoe Manufacturers & Wholesalers

Winsome

18 Sep 2017

I like to support small business but only if the business has good customer service and a sense of c...ompetency. This place had neither. I dropped a bag and boot in for repair. I was told they would be ready the following week. When I went to collect my items they could not be found. Eventually, the boot (which only needed regluing) was found under a pile of shoes with nothing done to it. The bag (that needed new straps) he told me was "probably at home". I took my boot home but returned 7 days later for my handbag only to be told the leather had just come in and it was probably still at home being worked on because it couldn't be found in the shop. 7 days after this I phoned the shop to be told that he thought he was working on it at the moment. I told him I would be in the following day to pick it up whether it was repaired or not. This is 3 weeks after I first dropped the items off and 2 weeks after I was told they would be ready. When I picked my handbag up the following day it had not been repaired and the only thing that had been done to it was one of the handles had been cut off. So now I have a bag that hasn't been repaired to satisfaction in an appropriate time frame and I can't use it until I found a decent cobbler to take it to since it only has one handle! When I told the guy I wasn't satisfied with the lack of service and would never return his response was "good". No way to treat a customer. Not impressed. I would have rated this business 0 stars if I was able to do so.
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Christine

25 Jul 2017

This company was previously excellent, great shoes and fast service. But since June something has go...ne wrong. The phone is off, they don't answer messages and people who ordered haven't received their shoes. Many are now getting refunded via Paypal.
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Susan

22 Jun 2016

I bought a pair of shoes "Super soft loafer" and didn't realize till it arrived that it didn't have ...the little nodules on the sole that I was looking for. The images provided on the website could be better with pictures of the shoes from different angles and with a table in the product information indicating which features are and are not present - currently the product specification indicates what is included but ignores what isn't. The size was also too small even though I had ordered larger than usual based on other people's feedback (I usually wear 8.5 which is a 39 and ordered a 40) but still needed to send them back for a size 41. Return was easy and quick. I then ordered a different pair (comfort loafer with nodules) in the size 41 and the fit was good. The nodules under the sole are excellent at dispersing body weight which helps with my plantar fasciitis. I was disappointed with the style though and do feel quite "old lady-ish" - something about the cut and colour looks out of date. But I will buy another pair at some stage and would go for the lattice look or Mary Janes in the hope of getting a younger feel to the shoe. The bright colours also are a fabulous way of getting a younger feel. In case the company reads these reviews I will just make the statement that I hate how the image of the shoe blacks out when the mouse hovers over it - why? Overall - good value and great sole design - some styles just look old fashioned or out of date.
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Ken

19 Feb 2015

Excellent business and excellent products and great people to deal with. Highly recommended to all. ...Products work as required and supply the best care for all leather and all types of products that need cleaning and restoration.
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